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Senior Customer Success Manager - Marketplaces

Hybrid
  • Milano, Lombardia, Italy
Account Management

Job description

Witailer is one of the largest tech startup in Italy whose mission is to help brands increase their online sales on Amazon and other marketplaces.

Through proprietary software, Witailer works to optimize marketing and advertising activities to increase international brand sales.


We are looking for a Senior Customer Success Manager - Italy, who is able to develop and lead initiatives to significantly grow clients’ business on e-marketplaces. A Senior Customer Success Manager is able to understand the challenges and needs of each project and coordinate the team to achieve the set objectives.

Role and responsibilities:

  • Manage a portfolio of key strategic clients
  • Understanding client needs and translating into internal briefs
  • Analyzing and monitoring results, ensuring timely delivery and achievement of business targets;
  • Using the most innovative e-marketplace tools and solutions to scale activities across the client base;
  • Working together with Advertising, Content and Business intelligence team.

In Witailer you will find:

Our work culture is friendly and collaborative, and we value the opinion of each team member, and encourage each person to directly shape the company, processes and direction. We believe in continuous growth so we invest in training and make sure each team member has ownership over their work.

  • A fast-growing, dynamic team, working with a startup mindset
  • Competitive salary
  • Ongoing training
  • Smart working and flexiblity
  • Welfare and Restaurant tickets
  • Smart offices at the heart of Milan perks (calcetto, coffee, fresh fruit, water) and nice colleagues!

Job requirements

  • Minimum 3 years of experience in Consulting, E-commerce or Trade Marketing
  • Ability to relate with multiple stakeholders, internal and external
  • Excellent organizational skills and ability to manage multiple projects at the same time
  • Strong analytical mindset
  • Excellent knowledge of English and Italian language, both written and oral. Spanish language would be a plus

Attitude:

  • Precise, curious and proactive
  • Attention to detail
  • Think out of the box
  • Problem solving skills
  • Time management
  • Open to change ideas
  • Able to work both in team and independently

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